1. Introduction
At Snaplama, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI tools and the X Creators Marketplace. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the service.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information: name, email address, password
- Profile information: profile picture, bio, social media handles (for creators)
- Payment information: credit/debit card details, billing address, payout details (for creators)
- User-generated content: images, prompts, uploads, marketplace listings, and messages
- Communications: support tickets, feedback, and direct messages
For creators: we collect payout details such as your PayPal email address to process payments for completed marketplace orders. This information is used solely for payout purposes and is not shared publicly.
We also automatically collect certain information when you use our service, including:
- Log data: IP address, browser type, device information, operating system
- Usage data: features used, time spent, and interactions within Snaplama and the X Creators Marketplace
- Cookies and similar tracking technologies for analytics and personalization
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Facilitate transactions between brands and creators in the X Creators Marketplace
- Process payments, payouts, and send related notifications
- Send administrative information such as updates, billing alerts, or security notices
- Respond to comments, questions, and support requests
- Personalize your experience and deliver relevant content
- Monitor and analyze trends, usage, and activities to improve performance
- Detect, investigate, and prevent fraud or misuse
4. Sharing Your Information
We may share your information in the following circumstances:
- With service providers who perform tasks on our behalf (e.g., payment gateways, analytics, or hosting).
- Between marketplace users: limited information such as usernames, social handles, and order details may be shared between brands and creators to facilitate collaboration.
- With business partners for marketing purposes (only with your consent).
- In case of business transfer: such as a merger, acquisition, or sale of assets.
- To comply with legal obligations or protect our rights, users, or the public.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent
7. Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be reflected by revising the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our Contact Us page or official support channels.