Refund Policy

1. Overview

At Snaplama, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions under which we may provide refunds for our services.

2. Refund Eligibility

We offer refunds under the following conditions:

  • Unused Credits: We will only offer a refund if you have not used any image credits from your purchase.
  • Technical Issues: If you experience technical issues that prevent you from using our service and our support team cannot resolve the issue.
  • Billing Errors: If you were charged incorrectly or multiple times for the same service.

Please note that once you have used any image credits, we cannot offer a refund for that purchase.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team through the Contact Us page.
  2. Provide your account email address and the order number for the purchase you wish to refund.
  3. Explain the reason for your refund request.
  4. Confirm that you have not used any image credits from the purchase.

Our support team will review your request and respond within 3-5 business days.

4. Refund Process

If your refund request is approved:

  • We will process the refund to the original payment method used for the purchase.
  • The refund may take 5-10 business days to appear in your account, depending on your payment provider.
  • Any unused credits will be removed from your account.
  • You will receive an email confirmation once the refund has been processed.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Purchases where any image credits have been used
  • Subscription fees for periods that have already passed
  • Custom or personalized services that have already been delivered
  • Services used or consumed

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our service after any changes indicates your acceptance of the updated policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us through our Contact Us page.